Claims

Claims Made Easy

When something goes wrong, you shouldn’t have to navigate the claims process alone. Coverite Insurance provides fast, proactive support from the moment an incident occurs until your claim is finalised, with no additional fees.

Contact Us

Claim Lodgement

Any loss, damage, or incident that may result in a claim should be reported to us as soon as possible.

To get your claim underway, please contact our team:

1300 554 165
claims@coveriteinsurance.com.au (or your preferred claim email)

Please include the following information where available:

  • Date and time of loss
  • A clear description of what happened
  • Quotes or invoices for repairs (if available)
  • Bank details for payment (Bank Name, Account Name, BSB, Account Number)
  • Supporting documents such as photos, reports, statements or assessments

If you’re unsure what’s needed — just contact us and we’ll guide you through it.

Our Claims Management Promise

We believe the real value of your insurance is proven at claim time.
This is why Coverite Insurance provides complete end-to-end claims management at no cost.
Your premium already covers everything no hidden fees, no “claims handling” charges.

Our team manages the entire process for you, including:

1. Claim Lodgement

When you contact us, we will:

  • Lodge the claim with your insurer on your behalf
  • Provide all required information upfront to prevent delays
  • Complete claim forms with you over the phone if needed
  • Confirm next steps and timeframes

Your only job is to tell us what happened, we handle the rest.

2. Repairs & Coordination

For property or equipment claims, we help organise:

  • Repairers or assessors
  • Emergency make-safe work (if required)
  • Quotes and documentation
  • Communication with all parties

We stay involved until your property is restored to its pre-loss condition.

3. Follow-Up & Monitoring

We actively monitor your claim and follow up with the insurer if:

  • The claim is taking too long
  • Additional information is requested
  • There are delays or unclear communication

We keep you informed every step of the way.

4. Settlement

Before settlement is finalised, we:

  • Verify the amount offered is correct
  • Confirm depreciation, excesses, and terms have been applied properly
  • Arrange payment directly to the repairer (if preferred)

You get transparency and accuracy — with no surprises.

Loss Minimisation

After an incident, you should take all reasonable steps to prevent further damage but avoid carrying out full repairs until you receive instructions.

Take immediate protective actions such as:

  • Making the area safe
  • Preventing further water or weather exposure
  • Securing damaged property

However, do not begin repairs until instructed by one of the following:

  • Coverite Insurance
  • The insurer
  • An appointed loss adjuster

Emergency make-safe actions are acceptable but full repairs must wait for approval.

Liability & Indemnity Claims

If the incident involves injury to another person, damage to someone else’s property, or any situation where you may be held legally responsible:

  • Do NOT admit liability under any circumstances
  • Do NOT negotiate, make promises, or offer compensation
  • Do NOT respond formally to any complaints or allegations
  • Forward all correspondence immediately, including letters, emails, demands, legal notices, or writs

Send everything directly to Coverite Insurance, and we will manage the situation with the insurer to protect your interests and ensure the correct process is followed.